Note: Your statutory rights are not affected in any way
In compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, should you wish to cancel your order after delivery has been made, you will be required to contact us as soon as possible and within 14 calendar days of delivery being made by emailing us at [email protected]. .
Please note once we have despatched an item(s) to you, the item cannot be cancelled and the below returns procedure comes into effect with their respective charges.
It is the responsibility of the customer to return the unused goods in their original packaging, in the condition in which they were delivered, using a safe and secure method at their own cost. We will not accept any responsibility or liability for any damage to your goods delivered by your courier. The forwarding delivery is at your own risk when using your courier.
Goods should be returned to the address supplied by Contemporary Spaces (goods should not be returned until the customer has received written confirmation of the return address from Contemporary Spaces). We would recommend you use a tracked/recorded and insured delivery method, as we cannot be held liable for missing or damaged goods.
Where items are refused at the point of delivery and returned back to us. The buyer is liable to cover the return carriage costs. This charge will be calculated according to the number of items to be returned and size of the item(s).
In all cases, your product must be complete and in “as new” condition with the original and undamaged box and packaging. If you have opened the box to examine the product, you must have done so without damaging or marking the product or packaging. The product must not have been assembled, set up or used. It should be returned with the original box and packaging, along with any accessories you received with it. Cushions and cushion covers, weather covers and associated fixtures and fittings should be untouched and in the original packaging.
Upon receipt of the goods, we will inspect them to ensure all items are within the returned package and the goods are in the condition in which they were sent.
We cannot therefore offer a refund when:
You request to return your item after 14 calendar days from the date of receipt.
The goods are returned to us in an unsalable condition or in any condition other than the condition to which they were delivered and received.
The goods were a bespoke, made to order or special order product to your specification.
Once the goods have been received by Contemporary Spaces we will refund you using the original payment method and subject to the conditions set out above. Refunds can take up to 14 days to be credited to the card used for payment and will be subject to the goods arriving back to our warehouse in the condition which they left.
Business to Business transactions are not covered by The Consumer Contracts Regulations 2013. We do not accept returns or offer refunds on business to business transactions.
Faulty or Damaged Goods
Where goods are received by the customer in a damaged or faulty condition please ensure you sign your delivery note as DAMAGED. This will allow us to recover any losses from the courier. Failure to note the items as a DAMAGED may will result in us being unable to offer a replacement, as the goods will have been signed for in perfect condition.
Contemporary Spaces will arrange for a replacement to be sent to the customer. Any damage which occurs during transport must be reported to us within 24hrs. If there is a product defect, please notify us within 48hrs. Please retain all the original packaging.
The customer may be required to return faulty or damaged goods before a replacement can be made.
Where this is the case the cost of return postage will be met by Contemporary Spaces.
In all cases we reserve the right to inspect the product and verify the fault. In order to do this we require images of the product to be sent to us either via email to [email protected] quoting your order number. We will not agree to a replacement or refund without images.
Replacement goods are sent by standard delivery only. Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:
If collection cannot be made from your chosen location due to the nature of the premises, because there is insufficient access or for any other reason that is not within our reasonable control, including your absence at the time of collection, you agree to pay our reasonable additional collection fees and the costs of re-arranging collection.